Due to the current COVID-19 situation, With the lack of employee and many flights are canced, so all the order might be delay. we are now working to solve it. We kindly ask you to be patient should your goods not arrive at the specified time.This is a difficult time for everyone around the world, but together we will get through this crisis. From our family to yours, we wish that you stay healthy and safe.

Shipping Policy


WE SHIP WORLDWIDE

Most orders are dispatched within 7-10 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be dispatched on the next working day (Monday).

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. An email confirmation will be sent to the email address given on your order once the order has been dispatched. 

Please contact us at support@vispana.com if your tracking number is not up after 2-3 weeks.

As we ship from our global warehouses, orders may arrive anytime from 2-6 weeks* from the day of dispatch to reach you depending on where you are in the world. We advise you not to order if these times are not acceptable. If you have a tracking number sent to your email you can track your products to see the status or simply email us on  support@vispana.com and we can tell you the status of your order.

Items that mention free shipping are based on you purchasing 1 item. If you add multiple items to your basket you will be charged shipping due to the combined weight of your items.

Where ever you are in the world we will get your order to you! Our shipping costs are the lowest around.

Cancellation Policy:

Because we process our orders at the warehouse at the end of every day. If you cancel your order within 6 hours from purchasing time of the same day, a full refund will be applied.

If you cancel order not within 6 hours, please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

You can only change order information (size, color, address) within 12 hours from purchasing time of the same day.

You may send any cancellation requests via email to support@Vispana.com Full refund only applies to switching orders at the same or higher value.

Customs, Duties and Taxes

Vispana is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages
Dreammy Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

*These times are averages yet can depend on your location and postal carrier