Due to the current COVID-19 situation, With the lack of employee and many flights are canced, so all the order might be delay. we are now working to solve it. We kindly ask you to be patient should your goods not arrive at the specified time.This is a difficult time for everyone around the world, but together we will get through this crisis. From our family to yours, we wish that you stay healthy and safe.

Return and Refund Policy


By placing an order, You confirm that You have read, understood and accepted these following policy.

Return

 

At Vispana, we want you to cherish our products as much as we do, which is the reason we stand behind our products' quality and assure our workmanship 100%. We have low return rates and we are proud of the top-notch products that we offer. In any case, every once in a while, items might be flawed or might be harmed during shipping. If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item for you without any additional cost. If we are unable to offer a replacement due to lack of supply, we will instead offer a refund.

At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. We will accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt/shipping label, proof of purchase and proof of defective items. Please be informed that you have to pay the return shipping fee. Please contact our support team via support@vispana.com for more information.

Our policy lasts 5 days from arrival date. Beyond those 5 days, the order will be considered as accepted by the customer and no replacement, exchange or reimbursement may take place.

Refund

MAY I GET REFUND OR EXCHANGE MY ORDER?

Although items for sale on our store are final sale, we are more than happy to accommodate refunds on all products that arrive defective, broken, or otherwise not in usable condition. Products being returned for a refund due to defect must be unworn/unused, in their original condition and be sent back with their original packaging.

All orders will be shipped to the exact address that you provide. If the order is sent to an incorrect address provided by customer, we will not issue a refund. As mentioned above, at the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@Vispana.com

Cancel order

Because we process our orders at the warehouse at the end of every day. If you cancel your order within 6 hours from purchasing time of the same day, a full refund will be applied.

If you cancel order not within 6 hours, please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

You can only change order information (size, color, address) within 12 hours from purchasing time of the same day.

You may send any cancellation requests via email to support@Vispana.com Full refund only applies to switching orders at the same or higher value.