How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?Please be advised that in very small instances, we can change your shipping address within 6 hours from purchasing time of the same day. However, any long than that, your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold
When will my order arrive?All items in store take 2-5 business days to process. And depending on your location, it can take more 7-20 business days to deliver in the US and 15-30 business days to deliver outside the US. Once the order is shipped, we will send your tracking information to your email in the next day as the tracking information will be available during 24-48 hours after we ship the order. We are not responsible for delays caused by the customs department in your country.
How do I track my order?We will email your tracking information as soon as your order is shipped. Usually you will receive the tracking number one day after we ship your order.
Can I use several discount codes in one order?Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What do I do if I have missing items in my order?
How much does it cost?
For giveaway items, the customer will be charged insured shipping & handling which varies depending on location.
Do we ship products internationally?
If I order multiple products, can they be shipped in the same package?
I’ve put down the wrong shipping info/size order/variant order! What do I do?